A 7-Cs Framework of Convenience Store Competency

This study develops a framework of the core competency of convenience store operation and explores the constructs of it. 7 Eleven and Circle K, two typical convenience stores in Hong Kong, are used as the empirically studied targets. The objectives of this study are 1) to identify the constructs of core competences of convenience store operations from marketing, logistics and supply chain management perspectives; and 2) to establish a 7-Cs framework of core competency for convenience store operations, and discuss its theoretical and managerial implications.